BUNDLE & SAVE

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Free Delivery

We offer free insured shipping on all orders to 80+ countries - taxes included

Secure Payments

Pay securely with Credit Card, PayPal, ShopPay, GooglePay and ApplePay

Unmatched Value for Money

With regard to value-for-money in the high-end fashion space, Luciénte is one of a kind

Frequently asked questions

How long does delivery take?

We process every order within 1–2 business days. After that, shipping takes 5–7 business days, so most orders arrive within about 1–1.5 weeks of purchase. Around holidays and busy sale periods, it may take a little longer.

Which countries do you ship to?

We ship free to:

  • United States and Canada
  • United Kingdom
  • All 27 European Union countries

At checkout, enter your address to confirm delivery to your location. If your country isn't listed, contact us and we'll let you know if we can help.

How much is shipping?

Shipping is always free, on every order, with no minimum. You won't pay any extra fees at checkout.

What is your return and exchange policy?

You can return or exchange items within 30 days of delivery. Items must be unworn and unwashed, with the original tags attached. To start a return or exchange, email info@melatolondon.com with your order number and we'll send you instructions. Once we receive your item, we'll refund your original payment method within 5–7 business days.

How do I track my order?

When your order ships (usually within 1–2 business days), we'll email you a confirmation with a tracking number and a link. You can also track it by logging into your account and opening Orders. If you haven't had a tracking email within 3 business days, check your spam folder or contact us.

How do I find my size?

Each product page has a Size Guide with detailed measurements. If you're between two sizes, we recommend sizing up for a relaxed fit or down for a snug one. Still not sure? Email info@melatolondon.com with your measurements and we'll help you pick.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed securely and encrypted.

How can I contact you?

Email us at info@melatolondon.com and we'll reply within 24 hours on business days. Include your order number so we can help you faster.